Trading as Cumbrae House – Co No. 718962 Address 10 Knockbreck Street, Tain IV19 1BJ
Please read these Booking Terms and Conditions as they are important and govern what is expected of you and us. We strongly advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur. If you have any queries about these terms and conditions or have any comment or complaint about your Booking, you can contact us at the above address or telephone number.
1. THIS CONTRACT
1.1 These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.
1.2 When you submit a booking form to us, we are under no obligation to accept that booking.
1.3 We will provide you with written confirmation once we have accepted your Booking and upon acceptance, these terms and conditions become binding on us, you.
1.4 Once we have confirmed your Booking you will only be able to cancel in accordance with clause 6 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party, but this is subject to availability. Accordingly, we cannot guarantee that this will always be possible.
1.5 You are responsible for ensuring the details you provide on the booking form you submit to us are correct and whilst we will try to assist you, we cannot be liable for mistakes in information that you have given to us.
1.6 You agree that you will provide a Party List prior to arrival.
1.7 You agree to arrive at or after the Check-in time (usually 4pm )for the Booking
1.8 The Property will not be available at any time outside of the booking date and we may retain the Deposit or otherwise charge you a reasonable sum for any costs incurred by us if you have not left the Property at the Check-out time.
1.9 You confirm that the person making the Booking is over the age of 18.
1.10 You appreciate that, while we keep our illustrations, photographs and other imagery as up to date as possible, they are only illustrative and are subject to change.
2. OWNER’S OBLIGATIONS
2.1 Once your Booking has been confirmed, we agree to provide the booked period subject to the following Terms and Conditions.
3. GENERAL
3.1 You agree to take proper care of the Property and its contents during your Holiday and we may deduct costs from your Deposit if you fail to do so.
3.1.2 The maximum number of people who are permitted in the Property is 12 and you may not exceed that number. No-one other than the individuals listed in the Party List may stay in or visit the Property. A change of guests during the stay is subject to the Owner's permission.
3.1.3 The Property may only be used for domestic and private use. If you do wish to use the Property for a commercial purpose, please contact us before booking.
3.2 Pets are only permitted in the Property by prior arrangement. A maximum of 2 dogs per booking are allowed at a charge of £60. Dogs are not permitted upstairs and a security gate is provided. Pets are not allowed to be on the furniture or beds and guests should supply their own pet bedding and clean up any exterior fouling. Puppies under the age of 12 months are not permitted and dogs should be kept under strict control at all times and not be left unattended. Any disturbance to neighbouring properties may be deemed as unreasonable behaviour. Any fouling of internal areas must be professionally cleaned and costs borne by guests.
3.3 Smoking is strictly prohibited at the Property.
3.4 Broadband - there is no guarantee of a minimum speed, unrestricted bandwidth, or uninterrupted provision. We cannot be held liable for any failure in the broadband access. Mobile calls are only available via Wi-Fi calling as mobile signal in Trebarwith Strand is very limited.
3.5 Parking is available where indicated in Cumbrae House car park and the maximum of 4 cars must be strictly adhered to.
3.6 Electric vehicle charging is available on request and charges will be advised on booking.
All vehicles are parked at the guests risk and we are not liable for any damage or theft.
3.7 Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage as per clause 5.
Please do not move any furniture from one room to another.
Please remove shoes and sandy items before entering the house.
Please lock the doors and close the windows when you leave the property unoccupied.
Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bath towels with you to the beach. Use the blue beach towels provided).
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
We are not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property and not be taken to another property.
Please have respect for our neighbours if outside and using the BBQ.
Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
Guests are responsible for familiarising themselves with the relevant health and safety information which is contained within the guest information folder
4. PRICES AND PAYMENT
4.1 The price of your Holiday including any Security Deposit and any extras (e.g. pet fees) will be notified to you prior to your request to book being confirmed.
4.2 We will confirm the dates for payment and the price of your Holiday at the time of Booking and you must ensure that you make the payments on time.
4.3 Payment may be made by debit card, credit card, or bank transfer.
4.4 Bank transfers must be in cleared funds by the deadlines for payment and in the currency shown in the Booking. Any bank or transfer charges shall be borne by you.
4.5 If you fail to pay any sums (including the Security Deposit) by the due date we may either charge your debit or credit card for the amount owing plus an administration charge of £30 or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.
4.6 You will not be permitted to have access to the Property if there is any sum (whether Security Deposit or otherwise) outstanding at the Check-in time and clause 4.5 above will apply.
5. SECURITY DEPOSIT
A Security Deposit of £1000 is required to be paid.
5.1 The Security Deposit must be paid 3 days before the Check-out time.
5.2 The Property will be assessed after your Holiday. If no excessive cleaning is required, or loss or damage is discovered, we will provide you with a full refund of the Security Deposit within 14 days of your check-out date. Otherwise, if any loss or damage is discovered then you will be informed of the amount to be deducted from the Security Deposit.
5.3 If the reasonable cost of repairing any loss or damage to the Property or contents exceeds the Security Deposit, we will invoice you and charge your credit or debit card.
6. CANCELLATION POLICY
6.1 Any cancellation must be in writing and will only be effective once we send written confirmation of the cancellation to you. Please see clause 7 for your entitlement to refunds and clause 1.4 relating to changes.
6.2 When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.
6.3 We strongly recommend that you take out travel insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.
6.4 If you are unable to travel to the Property for any reason, or do not arrive on the day of Check-in without notifying us, this will be treated as a cancellation under this clause 6.
7. REFUNDS
7.1 If you do cancel and we are able to re-book the dates we will refund all payments minus a) a £30 cancellation charge and, b) any reduction in the value per night of the new booking compared with the rate charged to you for your nights
7.2 If your dates cannot be re-booked then we will retain the deposit you paid at the time of Booking.
7.3 If the cancellation is less than eight weeks to the Check-in date we will retain all payments made and you will be liable for any outstanding balance payment.
8. THE OWNER’S RIGHT TO CANCEL
8.1 In the event we may have to cancel a Booking prior to the Check-in time due to an event outside our control (such as fire, flood, failure of utilities or legislation) we will contact you as soon as possible to let you know if this happens and you will be entitled to a full refund. These will be our entire obligations and liability. This does not apply where you cancel because you are unable to travel or stay at the property as a result of the COVID – 19 pandemic or other legal requirement affecting you; only where we cancel because we are not permitted to have guests at the Property.
9. LIABILITY
9.1 We are not liable for : (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation by us; or (c) breach of the terms implied by the Consumer Rights Act 2015.
9.2 If we fail to comply with these terms and conditions, we will be responsible for any loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach .
9.3 Subject to clause 9.1, we are not responsible for any transport and/or alternative accommodation costs or for loss or damage to any of your items, belongings, or vehicles.
10. HOW WE USE YOUR PERSONAL INFORMATION
10.1 We will only use your personal information as set out in our Privacy Policy.
10.2 We will only provide our marketing to you where you have notified us that you wish to receive our marketing.
11. GENERAL
11.1 You acknowledge that we may enforce any and all of these terms and conditions against you, no other person shall have any rights to enforce any of its terms.
11.2 These terms shall be governed by and construed in accordance with English law and the courts of England & Wales shall have exclusive jurisdiction